Customer Service

Our hardware-agnostic, Debian-based, and OpenFlow-supporting switching operating system—PicOS™—is loaded onto commoditized, or "white box" bare-metal switches purchased from our ODM (original design manufacturer) partners. In a single package, you can leverage white box economics and our open operating system with Pica8® providing full assistance for both.

Latest Forum update

P3290 Meter Features November 26, 2014, 11:32:49 PM

Release Type
PicOS™ Release
 
STABLE
2.3
 
CURRENT
2.4
 
EARLY ACCESS
2.5
 
For Premium Zone customers, to obtain early-access software, please send an email to support@pica8.com
1G Models
First PicOS™
release supported
 
P-3290
1.4 or later
 
P-3295
1.4 or later
 
P-3297
2.1 or later
 
AS4600_54T with ONIE
2.5
 
10G Models
First PicOS™
release supported
 
P-3780
1.4 or later
 
P-3920
1.4 or later
 
P-3922
2.0 or later
 
P-3930
2.1 or later
 
P-5101
2.4 or later
 
AS5610_52X with ONIE
2.4 or later
 
AS5600_52X with ONIE
2.4 or later
 
T1048_LB9 with ONIE
2.4 or later
 
T3048_LY2 with ONIE
2.4 or later
 
40G Models
First PicOS™
release supported
 
P-5401
2.4 or later
 
AS6701_32X with ONIE
2.5
 

Customer User Portal access here

If you are a new Customer and want access to the User Portal, please register here

Pica8® has a wide variety of online support materials that will answer most of your questions. Through our User Support Portal, customers have access to:

  • Support case creation, updates and file uploads
  • Software releases and updates
  • Release notes, white papers and service bulletins
  • Knowledgebase articles
  • Support Coverage

Contacting Support

  • Email: Send a detailed description of your question or issue to support@pica8.com
  • Telephone: Call our Pica8® Technical Assistance Centers during local business hours Monday through Friday, excluding weekends and holidays

Self-Service

  • Manuals and FAQs on the Pica8® site here
  • Community support through our Pica8® forum

Americas and EMEA Regions

  • +1 (650) 614-5838
  • Between 8 am and 5 pm Pacific Time

Asia and Pacific Regions

  • +(86) 10-6213-7852
  • Between 8 am and 5 pm Beijing Time