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Buying and building networks with Layer-2, Layer-3, SDN and OpenFlow can sometimes be a challenge. Pica8, the leader in white box SDN, is heavily invested in making your networking project a success.

Pica8 is dedicated to providing world-class support to our customers 24 x 7 x 365. Our tiered customer support model is based on four levels of escalation. Initial response times and target resolution times can range from several business days to as little as 1 hour based on the level of the request.

Pica8 has a wide variety of online support resources designed to answer the majority of our customers’ questions. This includes frequently asked questions, product documentation such as release notes, service bulletins, and knowledge-base articles .

Have a question about white box networking, network OS, Layer-2, Layer-3, SDN, or OpenFlow? Contact support here:

Have a question about white box networking, network OS, Layer-2, Layer-3, SDN, or OpenFlow? Contact support here:

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Americas and EMEA Regions
support@pica8.com
+1 (650) 614-5838
Between 8 am and 5 pm Pacific Time

Asia and Pacific Regions
support@pica8.com
+(86) 10-6213-7852
Between 8 am and 5 pm Beijing Time