Buying and building networks with Layer-2, Layer-3, SDN and OpenFlow can sometimes be a challenge. Pica8, the leader in white box SDN, is heavily invested in making your networking project a success.
Pica8 is dedicated to providing world-class support to our customers 24 x 7 x 365. Our tiered customer support model is based on four levels of escalation. Initial response times and target resolution times can range from several business days to as little as 1 hour based on the level of the request.
Pica8 has a wide variety of online support resources designed to answer the majority of our customers’ questions. This includes frequently asked questions, product documentation such as release notes, service bulletins, and knowledge-base articles .
Have a question about white box networking, network OS, Layer-2, Layer-3, SDN, or OpenFlow? Contact support here: