Support Contacts

Welcome to Pica8’s Documentation, Warranty, PICOS Downloads, and License Portal

Pica8 is far more than just another networking vendor. As the first to bring stable, Linux-based networking software on white box hardware to the market, we knew we had to step up far beyond “traditional” support models to help knock down all the Fake News about our industry. And that’s exactly what we’ve done. We’re obsessively dedicated to providing world-class support to our all of customers – no matter how big or small they are — 24 x 7 x 365. Everyone here at Pica8 is an advocate for all of you.

As we migrate to our more secure and customer friendly “Single Sign On” infrastructure we request our customers to drop us a quick email at support@pica8.com to activate their new SSO IDs that will enable them to self-maintain their user profiles.

Once the SSO ID has been created for you by PICA8 you can set your password.

  1. Click on the “Single Sign On Profile” button
  2. Click on “I forgot my password” link
  3. Provide your email address.
  4. Upon receiving the reset email update your password
Worldwide Support
support@pica8.com
+1 (650) 614-5838
Available 24/7
Americas Region
support@pica8.com
+1 (650) 614-5838
Between 9am-6pm (Pacific Time)
Asia/Pacific Region
support@pica8.com
+86 10-6213-7852
Between 9am-6pm (Beijing Time)

Our tiered customer support model is built with four levels of escalation:

Initial response and target resolution times range from a few business days to as little as 1 hour based on:

  • Selected support option
  • Severity level of the request:
    • Major Outage
    • Minor Outage
    • Questions on Configurations, CLI Syntax, Bugs & Undocumented Behavior

Pica8 has a growing library of online support resources designed to answer the majority of our customers’ questions, including:

  • Frequently asked questions
  • Product documentation: release notes, service bulletins and knowledge-base

If you need technical help with your PICOS software or pre-loaded switch, or need a PICOS evaluation copy, please fill in and submit the form on this page or send an e-mail request to support@pica8.com.